Offering Value


newsletter of social squids

Offering Value

November 2018

 

offering value to clients

In addition to what they pay for, what value do you offer your clients? Do you go above and beyond what they expect from you?

There are lots of things you can do that give extra value to your clients and prospects.

Monthly newsletters

Do you send a newsletter with useful information? Newsletters are a simple way to keep your name in front of your clients while offering them something they can use at the same time.

Time sensitive information, sharing about an upcoming holiday, season or event, is excellent for newsletters. Evergreen information, something ongoing that is handy all of the time, is also good to use. The information can be a how-to, a demonstration or a narrative.

You Tube channel

The same information you send in written form can be done in video form for a You Tube  or Vimeo channel. If it’s a demonstration, you can go through the steps as you explain it.

Guest blogs

By either sharing someone else’s blog or having a guest blogger, you can give value to your clients and page visitors without working very hard. It’s good for you and the guest blogger because now you are both getting information in front of your clients and potential clients.

Ebook

If you have something to say, but it’s too long to be a newsletter, consider the format of an ebook or PDF file to send clients. Give them useful information or a sourcebook on a topic of interest. They don’t have to be 100 pages, but could be if you wanted. Usually they are around 8-20 pages. You will often see them on websites where it will say, “Join our mailing list and receive our free ebook on _______.” Some websites refer to them as white papers.

You write the booklet once, but by giving it to new clients or new people on your mailing list, you get continuous use of it. The information can become outdated, so you might have to update it regularly.

Get togethers

Have in-person get togethers where you meet and greet clients and have a speaker. When you offer clients and prospects information that is handy within your field it is meaningful to them. They are more likely to recommend you when they have good experiences associated with you and your business.

These get togethers can be networking events, lunch and learns, speaker series, client parties, etc. You are not limited in what you can do to get people together. At the beginning when you introduce the speaker you have a chance to thank everyone for coming and throw in a little info about yourself and your business.

Thank you notes

When you have a reason to send one, handwritten thank you notes are appreciated by everyone. These notes let your clients know you have been thinking about them and taking time from your busy schedule to thank them personally.

Giving people value when they don’t expect it is a way to keep your name in front of your clients and prospects while doing something good for them. They tend to remember those experiences and that can lead to referrals.

How do you define success?

how do you define successAfter watching the Barbara Bush funeral on Saturday, I have been thinking about legacies. What will your business leave to the world? How do you measure whether or not your business, and you as a person, are successful? How do you define success?

We had a discussion in my networking group today about this topic. Of course, there is the money definition. A successful person is one who has a financially successful business, or is financially successful himself.

But if you look a little deeper and think about how you define happiness, the money is only one small component. Don’t get me wrong, it certainly helps make things easier. However, it’s not the barometer most people use to measure happiness or success.

People who have a happy family life consider themselves a success. Those of us who are lucky enough to work at a job we love, that gives us fulfillment – and yeah, money too – consider themselves successful.

Others define success as having enough money to travel and do the things they want to do in life with their families. Is a difficult thing to define, but it’s worth a thought.

Someone in the networking group mentioned that as we get older, our priorities change. The nice car, the house in the “right” neighborhood and other status symbols seem to lose their pull. People are less interested in things and more interested in experiences.

When it’s all said and done, your material things are not that important. In fact, there was a controversial article within the last year about how kids no longer want their parents’ stuff. Millennial have less desire to take those hand-me-downs over getting something new.

Living a good life, having good friends, being of service to your clients, loving your family – those are things that matter more than anything else in the end.

 

There’s something to be said for networking in person

networking

While I love social media and doing everything online, at the same time I see the benefits of networking and meeting people in person too. Social Squids can do work anywhere in the world as long as people pay in US dollars, but talking to people in the flesh, seeing their body language and shaking their hands creates a connection that just isn’t possible online.

Meetup and Eventbrite are good places to seek out networking events that might be of interest to you. Looking for you local chamber of commerce is another source of networking events where you can meet other marketing people or business owners.

Posting on social media sites and engaging with people on Facebook, Twitter LinkedIn and Instagram is wonderful. You have the opportunity to meet people all over the world and exchange ideas with them. You can have your brand get a lot more exposure than you would if you only concentrated on meeting people in person.

Of course, meeting and engaging with people in both ways is best for marketing yourself and your business. Just don’t forget about the human contact part of the marketing picture in your haste to get your message to as many people as possible.

Fake news

avoid being sucked in by fake newsA couple weeks ago one of my Facebook friends posted a news bulletin announcing the death of an actor. I had seen the actor that very morning on live television and I doubted the post was real. A few of the person’s contacts doubted it as well. We all responded to the post saying we thought it was fake. She took it down immediately, but I’m sure many people posted the same story on their pages.

The 24 hour news cycle has its downfalls and fake news is the biggest among them. Social media users are confused about how to tell what is real and what is not. It is important to know that what you are sharing is real. We need to know the truth now more than ever.

There are a few ways anyone can verify if something is real or not.

At Social Squids, we love social media. When I see a rumor reported by someone on Facebook, I rarely take it at face value. Too many people, my own friends included, are taken in by fake stories and claims. If I see that someone has died or news of a plane crash or someone got a DUI, I immediately go to the two big social media sources for news – Facebook and Twitter. Twitter seems to scoop everyone on news so I generally start there. Is the news item trending?

I love Twitter, but sometimes they get it wrong too. After I check Twitter I go to trending topics on Facebook. Next I check the news media sites. If everyone is running the same story, I feel like it’s probably true.

If you can’t find a big story on CNN, MSNBC, CBS, ABC or Fox, it’s probably fake. Breaking news stories might not be online right away. But for the most part, the major networks know about breaking news almost immediately.

Try to find the original link or source of the story. Is it a reputable site? If you’ve never heard of it, that’s a red flag. The story might be a fake.

Is the news a parody or satire? Sometimes parts of stories like ones on The Onion are taken out of context and reposted as news. NewsMutiny and the Borowitz Report are also popular parody sites.

Clickbait is news that is a question or statement is so titillating that you feel compelled to click on it. You then fall down the rabbit hole and end up reading a story that never answers the question you originally found intriguing. It’s a form of fake news, a teaser headline with no actual story to back it up.

Other fake news might have a headline that doesn’t match the image or video. It may claim that one person was arrested, but the video is actually of different person getting arrested. It can also show a current story with images that are from a long time ago and obviously the two don’t match. These stories are both misleading and untrue.

Foreign URLs are another tip off to fake news. If it’s something happening in this country, but you can’t find the story on the major news networks, check out the URL of the article.

Be responsible and question everything you read. Verify news with multiple sources before you believe it. Try your best not to spread rumors that have no basis in truth. In the world we live in today, you have to be a skeptic.

Twitter analytics

Using Twitter analytics in business

Using Twitter for business purposes is a vital part of sales in today’s marketplace. Twitter analytics gives you insights to the people who are visiting your profile, looking at your tweets and responding to them.

As you use Twitter analytics month after month, trends begin to develop.

  • Who is retweeting my tweets?
  • Who is my most popular follower?
  • Which post did the best in the past month?
  • Did people thank you for following them, allowing their followers to see your info?

As these trends are formed, you have the opportunity to examine the stats to see whether or not you are hitting your target market by location, business type and sheer numbers of viewers. And you can see if they have improved or not from the previous month.

In the video below, get the scoop on how to find your Twitter analytics page and then how to interpret the information provided by Twitter.

Please subscribe to our new Vimeo page and look for more videos about social media coming in the weeks and months ahead. If you have a specific question, post it on the Vimeo page and we will get back to you as soon as possible.

Twitter analytics from Social Squids on Vimeo.

Website promotion tips

newsletter of social squidsgain page views on website

Entrepreneurs of all industries have websites, but many business owners have no idea how to draw attention to them. While certain marketing like SEO (search engine optimization) is best left to professionals, you can do some things on your own to help put your website on the map.

Some of these suggestions may seem like no-brainers, however business owners are not always well versed in the ways of self promotion. It doesn’t take a computer wiz to do some simple things that will significantly increase your website page views.

Website self promotion

Doing these basic tasks can help gain momentum for your web page and ultimately boost your sales.

Increased sales is what we all want.

  1. Make sure the search engines have your site indexed. The search engine bots (automated software) regularly reach out to websites, but adding them yourself lets you know for sure Google and Bing know about you.
  2. Post new blogs, pages or updates to your personal social media pages. Even if you have someone who posts for you, add some yourself.
  3. Email your friends about your website.
  4. Set up a Yelp page for your business and encourage your best clients to post on it. Your clients can also post reviews on your Facebook business page.
  5. Add link to your site in the signature of your email.
  6. Make sure your site and social media pages are on your business card, brochure and any other printed materials. This may seem obvious, but people who do not live and breathe digital technology often forget to include their website on marketing materials.
  7. On your personal Facebook page, add your website in the settings section.
  8. Write an article about your business for someone else’s website. Guest blogging gives your business a new audience.
  9. Participate in online forums (using your web address in your signature). This also helps lend credibility and shows you are an expert in your field.
  10. Yahoo has a section where people answer questions. You get points when people like your answers. Become a well-known expert in your field by answering questions in the topic that best relates to your business (add your website under your name in your credentials).
  11. Create a magnet for your vehicle with the website in large letters.
  12. Many local businesses have neighborhood bulletin boards, add your card or flyer (with website on it).
  13. Bonus tip: Many blogs and sites recommend creating controversy on your social media pages to bring attention to yourself and your website. I disagree. Yes, people take notice, but you also take the risk of alienating people who are fans now. Upbeat posts are best.

Go through the list and do the things you feel comfortable doing. If you have questions or need help, please contact Social Squids. We can assist with marketing, printed materials, websites and social media.

SEO insights

SEO insights

newsletter of social squidsSEO (search engine optimization) remains a mystery to many entrepreneurs and website owners. In truth, it’s rather simple. Search engine optimization is a way to help Google, Bing Yahoo and others find and classify your website.

By improving your SEO, your website can rise in the rankings. Without paying attention to it, your site may sink like a rock.

Using social media

You can help your SEO by adding a link to your site in your social media posts, e-zines, emails and newsletters. Make your social media content searchable by using hashtags and keywords in your posts.

Add your location and/or a map on your social media pages to let people know where you are. This is especially important for companies that have a local target audience.

SEO on your website

Make use of an SEO plugin for wordpress sites, or the the SEO feature on your web builder. Follow the guidelines the software suggests and your site will start to make positive moves.

Be sure to use your location in the keywords. Google and other search engines are used more by mobile devices than desktop computers now. Having your location will make you show up in the search when someone is nearby.

Make your blogs at least 300 words. It might sound like a lot, but search engines don’t bother much with pages that have little content. If the blog is really long, cut it in half and make it either two blogs or continue it on another page. If someone is interested in reading more, they will click to see the next page.

Use google analytics or some other tracking software to see where your page visitors originate. Do they come from your emailed newsletter? Social media? Searches? Or did they just type in the name when you gave someone your card? Once you know this information, you can make adjustments.

Blogs

Adding subheadings for your blog and pages is good for SEO.

Keyword density should be 5-7% for your page to be optimal. A construction company’s page might have “construction” or “building” as a keyword. Using a keyword in the first sentence and a few times on the page will make search engines happy.

Links, links and more links!

Get backlinks from relevant sites. For example, for your construction company, get your suppliers or clients to link back to your site. Search engines love backlinks.

Link within your site in your blogs and pages. If you mention a topic covered on a previous blog, link to it. If you want people to get in touch for more information, add a link to your contact page.

Link to other websites. If you are talking about making donations to a charity, provide a link.

SEO insights Social Squids

Images

Use alt tags for your images. If you use wordpress, go to the media library, click on an image and you can see where to add this tag. People looking at your website can’t see the alt tag, but it is in the code. If you have a photo on your site called Img_2005.jpg, search engines have no idea if that image even relates to your site. Adding an alt tag that says, “Baltimore area construction,” is more descriptive and helps SEO.

You can change the name of the image. Using Img_2005.jpg is not as good as new_construction.jpg. Add a description of your photo that is seen by the search engines and a caption that is visible on the site. You can do all of those things, but use different wording in each place.

Looking for a good SEO plugin for your WordPress site? I recommend Yoast SEO.  If this has gone completely over your head or beyond your abilities, you can contact me for additional information or a consultation.

Keep it Simple 

Keep it Simple 

Here is my latest Ink Slinger newsletter:

ink slinger

My mom used to call me the queen of the simple sentence – I thought I was simply being concise. As a senior in college I worked for a tv station and wrote for the 11:00 news. In only 15-20 seconds, I had to relate my story. That’s a mere 4-6 sentences.

In the world of social media, being the queen of the simple sentence can be a good thing.

Writing for websites can be tricky. No one wants to read any more. Bullet points and short statements are the only way to get someone’s attention and hold it. Long winded dissertations are no longer used in advertising, websites and never, ever in social media. The creators of Twitter made it 140 characters for a reason.

I took a class in graduate school where I had to take a complicated insurance form and condense the information into one page. Then it was shrunken down to a few paragraphs, and then to one paragraph. The paragraph was turned into a single sentence that summed up the entire document.

Try to do that with your company information. Can you? Take the content from your website and condense it down in stages until you have one statement. The result is probably very close to your elevator speech. If it’s not, then maybe your mission is getting lost.

How do you get your message across when no one wants to read?

  • Use bullet points!
  • Only say what is truly worthwhile
  • Infographics tell a story with images
  • Write down everything you want to say, then pare it down to the bare bones
  • Add images to your posts
  • Add videos to your posts
  • Vary sizes and fonts to make text stand out

Deliver your thoughts in a way that is short enough to read over a cup of coffee. Anything longer and you begin to lose people. Don’t let your true message disappear in a sea of meaningless words.

social media engagement infographic_

Twitter tips

twitter-logo-2Microblogging with Twitter is a fast way to get your message to a large audience. Messages move at the speed of light. Often times headlines that have not yet hit other news media can be found on Twitter. Here are some handy tips that will help you get the most out of this social media platform.

One of the best examples of putting Twitter to use is a food truck. As the food truck travels, the driver can tweet where he is and where he is headed. Followers can see when the truck is nearby and plan lunch accordingly. Most businesses do not move around like a food truck, but posting updates on what is happening with your business is something you can do.

Retweet and follow posts on other accounts every day. Retweeting other messages shows you are not just posting messages, but you are also reading them. You are engaged in the process. Retweeting is a nice way to assist your favorite accounts and it will come back around to you in a good way when you get some new followers.

Search for your competition, good referral partners, your target audience and influencers in your field. Once you confirm your cell phone number you can follow up to 2,000 accounts. After that, you can follow 10% above the number that follows you. The more accounts you follow, the more will follow you. Most celebrities do not follow back, so only follow your very favorites.

Using hashtags will help people find your message. If you use #SocialSquids in a tweet and someone searches for that hashtag, the message will be more easily found.

If there is way to use a trending topic in your tweet – do it. Trending topics are the most popular topics or hashtags at any given moment and are listed to the left of your Twitter feed. In your settings, you can adjust for local trending topics if most of your business or interest is local. The mention of a trending topic will get more attention to your tweet and you may gain followers.

By adding a photo, your tweet is more likely to be seen (just like with all social media).  If you are able to embed text in the image, you end up with a longer message than a normal tweet. Add a video and get even more attention.

Making an offer or announcing a sale for your Twitter followers, helps you measure how many people are seeing your message by how many people ask for the offer. Twitter now has its own analytics. See how your account is doing by visiting twitter.analytics.com when you are logged into your Twitter account.

Send a direct message to another account by using the @ symbol and the account name. If you use .@ it will be seen by many more people because it will be in your feed and the other person’s feed.

Always remember that once you tweet, even if you delete it, your message is out there in cyberspace. Be careful and proofread your text. Be sure about an image before you post it. There have been countless “whoops” tweets by celebrities that have gone viral, but your tweet can get you in trouble too.

Once you get the hang of the lingo, symbols and using only a few words to make your statement, you will discover the effectiveness of Twitter.

Freedom of speech

Charlie hebdo gives us pauseIn the wake of the events of the past few weeks, many people throughout the world are realizing just how precious the right to freedom of speech is. As Americans, we sometimes take this right for granted. Between the terror events in France and the Sony movie The Interview, we are now seeing how some other people view our freedom.

In my business, I have the opportunity to write about a wide range of topics. The most controversial I have gotten in my work has been organizing your clothes closet or picking a team that might win tomorrow’s game. But I know I have the right to write about whatever topic I chose. This is not true for some people.

As a college intern, I worked at a Baltimore television station during the American hostage crisis in 1979 that took place in Iran. It was an exciting yet scary time to be in the news business. The Associated Press and United Press International alarms were ringing in what we called “the wire room” all evening, every evening with news updates and bulletins. Every time the alarm went off, my heart jumped.

Back then, we didn’t have a 24-hour news cycle, social media or cell phones. Okay, maybe there were cell phones, but they were about the size of a shoe box and few people owned them. At the TV station where I worked, they didn’t even have computers. We typed on typewriters with large keys so the stories could be put directly into the teleprompter for the anchorman.

As a young adult, it was the first time I was exposed to terrorism. I also learned a lot about patriotism and freedom during my internship. It has been a long road from that job to creating Social Squids, but freedom of speech has been there all along.

With the technology of today, people use freedom of speech and social media to instantly send images and words to the world. With this freedom people have gotten themselves into all kinds of trouble from “sexting” to sending out things by accident. Of course, many also use it for sending funny, informational, inspirational or newsworthy messages.

As citizens of the world and especially as writers, we should remember how precious this freedom is. Some people have paid the ultimate price. We should take advantage of our freedom of speech and use it wisely.

Je suis Charlie.